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Senior Customer Technical SpecialistPosted by: Beckman CoulterPosted date: Jan-25-2012
Location: Brea CA
Range of Responsibility:
This Call Center is a 7/24 hour operation. Responds to customer calls, assessing a customer’s requirements and determining the most cost effective solution(s) to a customer’s problems. The incumbent provides advanced and subject matter technical consulting to customers and company staff distinguishing among hardware, reagent and/or software issues in order to dispatch the appropriate resource at minimum company expense; collects and analyzes data to enhance customer satisfaction; and classifies customer complaint information according to FDA requirement before forwarding it for resolution.
The incumbent serves as a subject matter department advisor in areas such as: software, electro-mechanical, or chemistry.
Education and Experience Required:
· Bachelor’s degree from an accredited college or university in Chemistry, Bio-Chemistry or Biology preferred
· Candidates for the position that possess the following are preferred: A background in clinical laboratory chemistry with experience in a clinical laboratory setting or a related field.
· The ability to apply a logical decision making process towards the resolution of chemistry as well as hardware related problems.
· Medical Technology License preferred
· Other essential duties include, but are not limited to:
· Experience in operating any or a variety of Beckman Coulter instrumentation such as the Synchron CX, LX, and UniCell DXC series, Datalink, Immage, Array, and Electrophoresis products would be a plus.
· Excellent verbal and written communication skills.
· Knowledge of basic computer operation.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at www.beckmancoulter.com
Apply online at: https://recruiter.kenexa.com/bci/cc/CCJobDetailAction.ss?command=CCViewDe tail&ccid=bupJEdUjsTs=&job_REQUISITION_N UMBER=97334
Company Description:
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world and produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Instruments for life science research are used by scientists as they study complex biological problems including the causes of disease, identify new therapies, and test new drugs. Our customers include hospitals, physicians´ offices, diagnostic reference laboratories, pharmaceutical and biotechnology companies, universities, medical schools and research institutions. In fact, Beckman Coulter has more than 200,000 clinical and research instrument systems operating in laboratories around the world.
From complex DNA sequencing to simple diagnostic screening kits, Beckman Coulter is one of the world’s largest companies devoted solely to biomedical testing. The company, based in Fullerton, California has operations in more than 130 countries, we employ over 11,000 employees including research scientists, engineers, manufacturing associates and other professional and technical staffs. We offer opportunities for every employee to make an impact at Beckman Coulter—and on the health of people worldwide through our products which support advances in patient care
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